Customer Support from Sleat
All our customer support is based locally, and we think this is an important part of the service we offer as well as what makes us different from other Internet Service Providers.
Unfortunately, we can only offer customer support for Skyenet network-related issues. If your problem is with your home router (WiFi) or PC we will give you the details of someone in the area who will be able to assist you further.
Helpline: Sleat Community Trust Office
Our staff have been trained in the use of our wireless equipment, as well as how our network works. We also have access to software which allows us to identify what issue/s may be affecting the network. We offer support seven days a week, 9am to 5pm. Just call the appropriate number below and we'll talk you through what might be the problem.
01471 844 773 (Mon-Thu, 9am-5pm)
07400 922 903 (Fri-Sun, 9am-5pm)
If the issue is something we can't help you with over the phone, we will send out our Call Out support to get you back online...
Skyeline for Sky: Network Engineer
Skyeline for Sky is a local company based in Armadale, Sleat. They will be on hand to service the Skyenet network and to ensure its smooth running.
By having a local company based in Sleat we can guarantee that problems will be seen to within a 48hr period.
Please contact the Sleat Community Trust office in the first instance; if there is a problem requiring assistance from the Network Engineer, we will contact them.